klovip Privacy Policy

1. Information We Collect

klovip collects personal data through several channels in order to provide a fully functional, secure, and legally compliant online gaming and sports betting experience. The categories of personal information we collect are described below.

1.1 Registration Data

When you create a klovip account, we collect the following information:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (to verify that you are 18 years of age or older)
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other)
• Email address and mobile phone number
• Username and encrypted password
• Preferred language and currency (Bangladeshi Taka, ৳)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer obligations and age verification procedures, we may collect:

• Scanned or photographed copies of your Bangladesh National Identity Card (NID), passport, or driving licence
• A selfie or live photograph for facial matching purposes
• Proof of address documentation (utility bill, bank statement dated within 90 days)
• Proof of payment method ownership (screenshot of bKash, Nagad, or Rocket account confirming your name)

1.3 Financial Transaction Data

When you make deposits or withdrawals, we record transactional metadata including:

• Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer)
• Transaction amount in Bangladeshi Taka (৳)
• Transaction timestamps and reference numbers
• Account numbers or mobile numbers associated with the payment method (partially masked in our systems)

klovip does not store full card numbers, CVV codes, or full mobile banking PINs. Payment credential handling is managed exclusively by our PCI-DSS-compliant payment partners.

1.4 Gaming Activity Data

We automatically record data relating to your use of the Platform, including:

• Bets placed, games played, sports markets selected, and wager amounts
• Game session durations, login and logout timestamps
• Balance history, bonus usage, and wagering progress
• Responsible gaming settings applied to your account (deposit limits, session limits, self-exclusion status)

1.5 Technical and Device Data

When you access klovip.net, our servers automatically collect certain technical information:

• IP address and approximate geographic location (country and city level)
• Browser type and version, operating system, and device type
• Referring URL and pages visited within klovip.net
• Session duration and click-path data

This technical data is used for security monitoring, fraud detection, and platform performance optimisation. It is not used to build individual marketing profiles.

1.6 Communications Data

If you contact our support team via live chat or email, we retain records of those communications, including the content of messages, timestamps, and any attachments provided. These records are kept for quality assurance, dispute resolution, and training purposes.

Data Category	Collection Method	Required?
Registration details	Provided by you at sign-up	Mandatory
KYC / identity documents	Uploaded by you on request	Required for withdrawals
Financial transaction records	Generated automatically on deposit/withdrawal	Mandatory
Gaming activity logs	Recorded automatically during gameplay	Mandatory
Technical / device data	Collected automatically via server logs	Automatic
Support communications	Provided by you during support interactions	Optional (when contacting support)

2. How We Use Your Data

klovip uses the personal data we collect for clearly defined purposes. We do not use your data for any purpose that is incompatible with the purposes listed below.

2.1 Account Management

Your registration data is used to create and maintain your klovip account, verify your identity and age, process login requests, and allow you to update your account settings. Without this data, we cannot provide you with access to the Platform.

2.2 Payment Processing

Financial transaction data is used to process your deposits and withdrawals accurately, reconcile your account balance, and detect and prevent fraudulent transactions. We share the minimum necessary data with our payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners) to complete each transaction.

2.3 Regulatory Compliance and Anti-Money Laundering

klovip is required to maintain records of account registrations, financial transactions, and identity verification documents to comply with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) obligations. This data is not used for any commercial purpose — it is retained solely for legal compliance.

2.4 Responsible Gaming

Gaming activity data and account behaviour patterns are monitored to identify signs of problem gambling. Where our responsible gaming systems flag an account as potentially at risk, our support team may reach out to offer assistance, suggest limit-setting tools, or initiate a welfare check. This is done in the genuine interest of player safety and is not used for any commercial or marketing purpose.

2.5 Customer Support

Communications data and account history are used by our support team to respond to your queries, resolve disputes, process complaints, and provide effective assistance. Support staff access only the data necessary to handle your specific enquiry.

2.6 Platform Security and Fraud Prevention

Technical and device data, together with gaming activity logs, are used by our security systems to detect and investigate suspicious activity, including unauthorised account access, multi-accounting, bonus abuse, and collusion between players. Where fraud is confirmed, we may share relevant data with payment providers or appropriate authorities.

2.7 Platform Improvement

Aggregated and anonymised usage data is used to analyse how players interact with klovip — which game categories are most popular, where navigation issues occur, and how platform performance can be improved. This analysis does not involve individual profiling and cannot be used to re-identify specific players.

2.8 Marketing Communications

If you have opted in to receiving promotional communications from klovip, we use your email address and preferences to send relevant bonus offers, tournament announcements (BPL, IPL, T20 World Cup campaigns), seasonal promotions (Eid, Pohela Boishakh), and cashback notifications. You can withdraw your consent to receive marketing at any time — see Section 6 (Your Privacy Rights) for details.

3. Data Sharing & Third Parties

klovip does not sell, rent, or trade your personal data. We share data with third parties only where strictly necessary for the operation of the Platform, and only with parties who are contractually bound to handle your data with appropriate safeguards.

3.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary transaction data with our payment partners: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partnered Bangladesh banks. Each provider operates under their own privacy policy and is independently responsible for the security of the data they receive.

3.2 Identity Verification Partners

KYC document verification may be handled by a contracted third-party identity verification service. Such providers receive your identity documents and verification photographs solely for the purpose of age and identity confirmation. They are prohibited from using this data for any other purpose.

3.3 Game Content Providers

Casino game content on klovip is provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your session identifier and stake data as part of normal game operation. They do not receive your full name, address, or financial details. Their game engines are accessed via secure API connections.

3.4 Analytics Services

We may use anonymised, aggregated analytics services to measure Platform performance and user engagement patterns. No personally identifiable data is shared with analytics partners. All data passed to analytics tools is stripped of direct identifiers before transmission.

3.5 Legal and Regulatory Disclosure

klovip may disclose personal data to law enforcement agencies, regulatory bodies, or financial intelligence units where required to do so by applicable law, court order, or in connection with the investigation of criminal activity including fraud and money laundering. Such disclosures are made on a strictly limited basis and are logged internally.

3.6 Business Transfers

In the event of a merger, acquisition, or sale of all or part of klovip's business, player data may be transferred to the acquiring entity as part of the transaction. Affected players will be notified via their registered email address in advance of any such transfer, and the receiving entity will be required to honour the terms of this Privacy Policy.

4. Cookies & Tracking Technologies

klovip uses cookies and similar tracking technologies to ensure the Platform functions correctly, to maintain your session security, and to understand how the Platform is used at an aggregate level.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to remember preferences or session state. Cookies cannot execute programmes or deliver viruses to your device.

4.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential	Maintain your login session, remember language and currency preferences, protect against cross-site request forgery	Session / up to 30 days
Functional	Remember your game preferences, responsible gaming settings, and last-visited sections	Up to 12 months
Analytics	Aggregate page visit counts and navigation patterns — anonymised, no individual profiling	Up to 24 months
Security	Detect and block suspicious login attempts, bot traffic, and unusual geographic access patterns	Session

4.3 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is placed. Please note that disabling essential cookies may impair the functionality of klovip.net — specifically, it may prevent you from staying logged in or from accessing your account settings.

4.4 Do Not Track

Some browsers transmit "Do Not Track" signals to websites. klovip's Platform does not currently alter its data collection practices in response to Do Not Track signals, as there is no universally accepted standard for how such signals should be interpreted. We will update this policy if a recognised standard is adopted.

5. Data Security & Storage

klovip takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, or destruction.

5.1 Technical Measures

• Transport encryption: All data transmitted between your browser and klovip's servers is protected using TLS 1.2 or higher (256-bit SSL encryption).
• At-rest encryption: Sensitive data fields including identity document scans and payment references are encrypted at rest using AES-256 encryption.
• Password security: Account passwords are hashed using a strong one-way hashing algorithm and are never stored in plain text. klovip staff cannot view your password.
• Two-factor authentication: Account security is enhanced by OTP-based two-factor authentication on login from unrecognised devices.
• Network security: klovip's server infrastructure is protected by firewalls, intrusion detection systems, and rate-limiting controls.

5.2 Organisational Measures

• Access to personal data is restricted to authorised staff on a strict need-to-know basis.
• All staff with access to personal data receive regular training on data protection obligations and security best practices.
• Data access is logged and audited regularly to detect any unauthorised access attempts.
• Third-party vendors with access to personal data are vetted for security compliance and are bound by data processing agreements.

5.3 Data Storage Location

Your personal data is stored on secure servers. klovip takes steps to ensure that any international data transfers are conducted with appropriate safeguards in place to maintain the same level of protection that applies to data stored domestically.

5.4 Security Incidents

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, klovip will notify affected players via their registered email address without undue delay, describing the nature of the breach, the categories of data affected, and the steps we are taking to address it.

6. Your Privacy Rights

As a klovip player, you have a number of rights with respect to your personal data. We are committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, contact us at [email protected].

6.1 Right of Access

You have the right to request a copy of the personal data klovip holds about you. Upon receiving a verified access request, we will provide a structured summary of your data within 30 days. This summary will include the categories of data held, the purposes for which it is processed, and information about any third parties with whom it has been shared.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details (email address, phone number, residential address) directly from the account settings page. For corrections to identity documents or date of birth, please contact [email protected] with supporting documentation.

6.3 Right to Erasure

You have the right to request that klovip deletes your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for continued processing. Please note that klovip is subject to legal obligations to retain certain records (financial transaction histories, KYC documentation) for defined minimum periods even after account closure. These records cannot be erased before the legally required retention period expires.

6.4 Right to Restrict Processing

In certain circumstances (for example, while a dispute about the accuracy of your data is being resolved), you may request that klovip restricts the processing of your personal data. During the restriction period, we will store your data but will not use it for any active processing purposes.

6.5 Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. To opt out of all klovip marketing communications:

• Use the unsubscribe link included in any marketing email from klovip.
• Update your communication preferences in your account settings.
• Email [email protected] with the subject line "Marketing Opt-Out" and your registered email address.

Your opt-out will be processed within 5 business days. Please note that even after opting out of marketing, you will continue to receive essential transactional communications such as deposit confirmations, withdrawal notifications, and security alerts.

6.6 Right to Data Portability

You have the right to receive a copy of the personal data you have provided to klovip in a structured, commonly used, and machine-readable format (such as CSV or JSON), where the processing is based on your consent or on a contract. You may also request that this data be transmitted directly to another service provider where technically feasible.

7. Data Retention

klovip retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations.

7.1 Active Accounts

For active klovip accounts, personal data is retained for the duration of the account relationship plus an additional period following account closure as described below.

7.2 Post-Closure Retention

Data Category	Retention Period After Account Closure	Reason
Financial transaction records	7 years	Anti-money laundering and financial record-keeping obligations
KYC / identity documents	5 years	Age verification compliance and regulatory audit requirements
Account registration details	5 years	Dispute resolution and fraud prevention
Support communication records	3 years	Quality assurance and complaint resolution
Gaming activity logs	3 years	Responsible gaming monitoring and regulatory compliance
Marketing consent records	3 years after consent withdrawn	Proof of consent for compliance purposes
Self-exclusion records	Indefinitely (or for the duration of the exclusion plus 5 years)	To prevent re-registration during self-exclusion periods

7.3 Anonymisation

Where data no longer needs to be retained in identifiable form but is still useful for aggregate analytics, klovip may anonymise the data rather than deleting it entirely. Once anonymised, the data can no longer be attributed to any individual and falls outside the scope of this Privacy Policy.

7.4 Dormant Account Data

Accounts that have been inactive for 12 or more consecutive months are classified as dormant. Data associated with dormant accounts is retained in accordance with the post-closure retention schedule above, beginning from the date the account is formally closed or deactivated.

8. Policy Updates & Contact

klovip reserves the right to update or amend this Privacy Policy at any time. Any changes will be reflected on this page with a revised effective date. Where changes are material — meaning they significantly affect your rights or the way we process your data — we will notify registered players via their registered email address at least 14 days before the changes take effect.

8.1 How We Notify You of Changes

Minor updates (such as clarifications to existing practices, corrections to typographical errors, or formatting adjustments) may be made without direct notification, but the effective date at the top of this page will always reflect the date of the most recent revision. We recommend that you review this Privacy Policy periodically to stay informed about how klovip is protecting your data.

8.2 Continued Use Constitutes Acceptance

Your continued use of klovip.net after any updated Privacy Policy has been published (and after the 14-day notice period for material changes) constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you must cease using the Platform and contact us to request account closure and data deletion.

8.3 Children and Minors

klovip is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a player has provided personal data and is under 18 years of age, we will immediately suspend the account, forfeit any associated balance in line with our Terms & Conditions, delete the personal data as far as legally permissible, and take steps to prevent future registration from that individual. If you believe a minor has registered on klovip, please notify us immediately at [email protected].

8.4 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way klovip handles your personal data, please contact our support team using the details below. We aim to respond to all privacy-related enquiries within 2 hours during business hours (BST, UTC+6), and within 24 hours at all other times.

8.5 Governing Language

This Privacy Policy is written in English. In the event of any conflict between this English version and any translation, the English version shall prevail.